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IT Service Technician (m/f/d)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Support

Projektbeschreibung

REFERENCE NUMBER:

512942/1

MY DUTIES:

- Perform all PC & Printer interventions
- Handling “user requests” (Installations, changes, disposals)
- 2nd & 3rd Level support 
- Workplace Patching
- Manage PC and printer inventory
- Order desktops, laptops and printers, manage stock  
- Work on specific projects in desktop environment (e.g. PC Lifecycle management throughout Switzerland, Server Racking and structured cabling)
- Involve end users in incident resolution and problem solving process 
- Liaise with local Service Management team and with IT teams in Prague to get common understanding of issues and agree on action plans driving permanent solutions within Europe
- Perform data analysis on user requests and incidents based on Service Desk tool extracts and consolidations using MS Excel and/or MS Access

MY QUALIFICATIONS:

- Bachelor’s degree in computer science or equivalent 
- Profound professional experience within IT 2nd or 3rd Level Support function, ideally in an international environment
- First experience with Active Directory and GPO setups
- A strong technical background on PC support
- Demonstrated passion for technology
- Ability and desire to provide excellent Customer Service 
- Strong communication, interpersonal and analytical skills
- Strong teamwork and collaboration skills
- Resilient, able and willing to carry hardware
- Fluent in German and English, good French language skills (Italian would be an advantage)

MY BENEFITS:

- A very renowned company

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Benjamin Blum

Reference number
512942/1

Contact
E-Mail: [email protected]
Phone: +41-(0)61-2250523

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    6 MM+

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland