IT Service Manager - Messenging and Real-Time Communication, Change Re

IT Service Manager - Messenging and Real Time communication, Change Request Evaluation Proposal, Google

Support Component Owner in gathering information required to submit a Change Request Evaluation Proposal to the Portfolio Change Board, including:
o Working with various internal solution providers (ADMD; AE Legal; Business Operations) to understand impact (positive/negative) of change request and proposed solutions
Support Component Owner in developing communications plan/messages for Change Requests that have been accepted or rejected, including:
o Drafting communications and aligning with OCM Lead
o Liaising with IT/Business communications in receiving feedback/approval on communications
Project-manage Change Requests that have been accepted through to implementation, including:
o Developing and facilitating execution of project plan
o Working with solution providers to drive implementation to plan and budget
o Providing weekly updates to Component/Solution Owner and periodic updates to Portfolio Change Board on implementation status
Monitor Level 3 Community 2 + 3 communities for potential issues that could qualify as Change Requests and raise these to the Component Owner's attention
Monitor Google for upcoming releases, summarize and estimate impact on enterprise, submit to Component Owner for review and distribution to PCB and Sounding Board
Facilitate and summarize periodic Component Owners All-Hands  meeting. Draft meeting minutes and assign action items for follow-up with Component Owner.

Secondary Responsibilities:
Support on-going development of Google Community and identify opportunities to improve it, the Change Request Process, and the role of Component Owners
Support Change Request Manager in facilitating PCB meetings (eg preparing meeting minutes)
Serve as back-up to Component Owner ad-hoc

Qualifications
Bachelor's Degree in Information Technology/Systems; Computer Sciences/Engineering
Master's Degree in Business; Information Technology/Programming (preferred)
Project Management certification  (PMP) (preferred)
At least 3 years professional experience in the following areas:
o Google Applications
o Information Technology Project Management/General Project Management
o Information Systems
o Corporate Communications
Strong communication skills (verbal and written) in English and German (preferred)