IT Service Manager (AXAPP3416)

You will provide support for our operational IT services to all strategic Health Business Units within AXA UK, supporting the lead Service Managers in establishing key business Service Level Agreements, managing customer expectations and perceptions to deliver great service to our customers.

You will also support and manage key stakeholders expectations and the end to end IT service support with our Health business.

Skills, knowledge and behaviour:

You will be/ have:

Experienced in IT delivery support in a complex, multi-supplier environment
ITIL Service Management Foundation Certificate qualified or working towards it
An IT Support background
Able to build and maintain good relationships at all levels
Excellent working knowledge of MS Office with good communication and interpersonal skills
Good understanding of IT infrastructure and desktop environments
Knowledgeable of business processes
ITIL Service Chain and Incident, Problem and Change processes
BS15000 Customer Relationship Management

You will be skilled in:

Service delivery management
Negotiation & conflict management, able to influence and communicate at different levels
Business and IS risk assessment & management
Resource management

Able to:

Build good relationship development with sound management skills
Communicate with confidence and articulation
Work within a team as a supportive team player

What will you get from this role?

You will work within a team who are driven and operate within a friendly environment, AXAPPP healthcare can provide excellent benefits and development opportunities.

We are growing and we believe in investing in the future both ethically and responsibly, acting with integrity and trying to build a better society in everything we do - now, let's look at building your career too!
We are passionate about equal opportunities and welcome a broad diversity of talent.

Salary: Up to £38,782 + bens dep on exp
An excellent performance related yearly bonus (in line with company targets)
Defined Contribution "Money Purchase" scheme and you can also add a Pension Top Up, paying additional voluntary contributions to increase your retirement benefit
25 days holiday per year
Buy up to 5 days or sell up to 3 days holiday each year
Life Cover: 10 x Base Salary linked to our pension scheme
Private Medical Healthcare for you and at a minimal rate for immediate family
Buy uTravel Cover - Exclusive worldwide travel cover for you and your family, with 40% discount when purchased
AXA offers an interest free loan scheme to help you buy season tickets for travel and parking
An industry envied Career Development programme
External Discounts and My AXA Products & Discounts