IT Service Manager

The role is for designing and implementing the service level management policy and processes; introducing and updating the required standards, methods and tools; designing and implementing availability and performance management processes, standards, methods and tools.

You are responsible for:
- Developing, implementing and maintaining of a Service Catalogue
- Defining, tuning and implementing the structure of the service level management according to organisation, policies, methods and standards
- Evaluating, recommending and implementing systems and tools for service management
- Configurating and implementing the service management processes
- Negotiating, tuning and updating service level agreements with the customer
- Analyzing and reviewing the service performance
- Executing service management audits and creating management reports
- Planning and controlling the availability and performance of the systems, networks and applications
- Evaluating, recommending and implementing systems and tools for availability and performance management
- Configurating and implementing the service continuity processes
- Executing availability and performance rewiews and analysing trends

Requirements:

- ITIL expert/manager certificate preferred; ITIL foundation obligatory
- Coaching experience desirable
- Fluent English speaker preferred

Are you interested in this position? If so, then please send your CV.

For further details feel free to call me . We are looking forward to receiving your application.