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IT Service Manager
Eingestellt von RM IT Professional Resources AG
Gesuchte Skills: Design, Support
Projektbeschreibung
Our client, in the financial industry, is currently seeking for a IT Service Manager in Zurich.
DUTIES
Support IT-Key-Account Manager in negotiating Service-Levels and maintaining the IT-Service-Catalogue
Define and maintain Service terms, definition, rules and design-guide, templates
Support KAM in defining KPI's for Service-Level Reporting
Monitor service performance against SLA and produce service report
Assure sound, complete and reliable service information within the IT-Service Catalogue
Define and maintain KPI repository and Service-Quality dimensions
Provide overview of Service-Quality and maturity (throughout the whole organization).
Conduct Service Reviews and instigate improvements within overall Service-Improvement-Plan (SIP)
Provide criterias for assessing and improving the services of our sourcing partners
Provide service information for IT-Marketing (eg yearly report of issues and achievements)
Plan and conduct Benchmarks and Customer-Surveys.
REQUIRED SKILLS
Profound experience in documentation of Service-levels and maintaining a IT-Service Catalogue (within financial sector)
A plus: Experience in definition of crossboarder Service-Level Agreements (within financial sector)
Very good and broad understanding of IT-Operation-Processes (ITIL) and Quality management
Ability to improve Service Governance, process design and objects measuring (KPI modelling)
Very good German and English knowledge
ITIL Foundation v3, ITIL Service Operation v3, ITIL Service Design v3
INTERESTED?
If you think that you are the ideal candidate for this position please send a copy of your CV AS A WORD DOCUMENT and a daytime contact telephone number.
PLEASE NOTE THAT APPLICANTS MUST BE ELIGIBLE TO QUALIFY FOR A WORK PERMIT IN THE SPECIFIED LOCATION.
DUTIES
Support IT-Key-Account Manager in negotiating Service-Levels and maintaining the IT-Service-Catalogue
Define and maintain Service terms, definition, rules and design-guide, templates
Support KAM in defining KPI's for Service-Level Reporting
Monitor service performance against SLA and produce service report
Assure sound, complete and reliable service information within the IT-Service Catalogue
Define and maintain KPI repository and Service-Quality dimensions
Provide overview of Service-Quality and maturity (throughout the whole organization).
Conduct Service Reviews and instigate improvements within overall Service-Improvement-Plan (SIP)
Provide criterias for assessing and improving the services of our sourcing partners
Provide service information for IT-Marketing (eg yearly report of issues and achievements)
Plan and conduct Benchmarks and Customer-Surveys.
REQUIRED SKILLS
Profound experience in documentation of Service-levels and maintaining a IT-Service Catalogue (within financial sector)
A plus: Experience in definition of crossboarder Service-Level Agreements (within financial sector)
Very good and broad understanding of IT-Operation-Processes (ITIL) and Quality management
Ability to improve Service Governance, process design and objects measuring (KPI modelling)
Very good German and English knowledge
ITIL Foundation v3, ITIL Service Operation v3, ITIL Service Design v3
INTERESTED?
If you think that you are the ideal candidate for this position please send a copy of your CV AS A WORD DOCUMENT and a daytime contact telephone number.
PLEASE NOTE THAT APPLICANTS MUST BE ELIGIBLE TO QUALIFY FOR A WORK PERMIT IN THE SPECIFIED LOCATION.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Sonstiges