Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
IT Service Manager
Eingestellt von Human Capital
Gesuchte Skills: Support, Design
Projektbeschreibung
For one of our clients we are seeking an IT Service Manager to perform the following duties:
Support IT-Key-Account Manager in negotiating Service-Levels and maintaining the IT-Service-Catalogue
Define and maintain Service terms, definition, rules and design-guide, templates
Monitor service performance against SLA and produce service report
Assure sound, complete and reliable service information within the IT-Service Catalogue
Conduct Service Reviews and instigate Service-Improvement-Plan
Provide criteria for assessing and improving the services of sourcing partners
Experience:
You should have experience of producing Service Level Agreements, maintaining IT Service Catalogues and improving Service Governance within the financial sector.
You should have experience and certifications in IT Operation Processes (ITIL).
The German and English languages are both required for this position.
Support IT-Key-Account Manager in negotiating Service-Levels and maintaining the IT-Service-Catalogue
Define and maintain Service terms, definition, rules and design-guide, templates
Monitor service performance against SLA and produce service report
Assure sound, complete and reliable service information within the IT-Service Catalogue
Conduct Service Reviews and instigate Service-Improvement-Plan
Provide criteria for assessing and improving the services of sourcing partners
Experience:
You should have experience of producing Service Level Agreements, maintaining IT Service Catalogues and improving Service Governance within the financial sector.
You should have experience and certifications in IT Operation Processes (ITIL).
The German and English languages are both required for this position.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Medien/Design, Sonstiges