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IT Service Manager

Eingestellt von Harvey Nash IT Recruitment Switzerland

Gesuchte Skills: Engineering, Client

Projektbeschreibung

On behalf of our client in the Life Science industry, Harvey Nash is looking for an IT Service Manager for Messenging and Real Time communications team for a 12 month project in Switzerland.

The role is about designing and implementing the service level management policy and processes. Introducing and updating the required standards, methods and tools. Designing and implementing availability and performance management processes, standards, methods and tools.

You are responsible for

- developing, implementing and maintaining of a Service Catalogue
- defining, tuning and implementing the structure of the service level management according to organisation, policies, methods and standards
- evaluating, recommending and implementing systems and tools for service management
- configurating and implementing the service management processes
- negotiating, tuning and updating service level agreements with the customer
- analysing and reviewing the service performance
- executing service management audits and creating management reports
- planning and controlling the availability and performance of the systems, networks and applications
- evaluating, recommending and implementing systems and tools for availability and performance management
- configurating and implementing the service continuity processes
- executing availability and performance rewiews and analysing trends
- supporting Component Owner in gathering information required to submit a Change Request Evaluation Proposal to the Portfolio Change Board, including:-working with various internal solution providers (ADMD; AE Legal; Business Operations) to understand impact (positive/negative) of change request and proposed solutions
- supporting Component Owner in developing communications plan/messages for Change Requests that have been accepted or rejected, including:-drafting communications and aligning with OCM Lead-liaising with IT/Business communications in receiving feedback/approval on communications
- project-managing Change Requests that have been accepted through to implementation, including:-developing and facilitating execution of project plan-working with solution providers to drive implementation to plan and budget-providing weekly updates to Component/Solution Owner and periodic updates to Portfolio Change Board on implementation status
- monitoring Level 3 Community 2 + 3 communities for potential issues that could qualify as Change Requests and raise these to the Component Owner's attention
- monitoring Google for upcoming releases, summarize and estimate impact on enterprise, submit to Component Owner for review and distribution to PCB and Sounding Board
- facilitating and summarizing periodic Component Owners All-Hands meeting. Draft meeting minutes and assign action items for follow-up with Component Owner

Secondary Responsibilities

- Supporting on-going development of Google Community and identify opportunities to improve it, the Change Request Process, and the role of Component Owners - Supporting Change Request Manager in facilitating PCB meetings (eg preparing meeting minutes)
- Serve as back-up to Component Owner ad-hoc

Requirements

- Bachelor's Degree in Information Technology/Systems; Computer Sciences/Engineering
- Master's Degree in Business; Information Technology/Programming (preferred)
- Project Management certification (PMP) (preferred)
- At least 3 years professional experience in the following areas:-Google Applications-Information Technology Project Management/General Project Management-Information Systems-Corporate Communications
- Strong communication skills (verbal and written) in English and German (preferred)

Are you available immediately, have experience working within a Life Science company?

Please send your complete CV (Word documents preferred)

For further details feel free to call me.

I am looking forward to receiving your application.

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    12 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Harvey Nash IT Recruitment Switzerland