IT Service Manager

ITSM, Service Manager, ITIL, ServiceNow, Infrstructure A leading, Global, Financial organisation is looking to hire an ITSM (IT Service Manager)with ServiceNow experience preferable. * Work in a small but growing Service Management team supporting predominantly within the EMEA region but also including global systems in the US and Asia Pacific * Produce detailed Implementation Plans that specifies key resources, timelines and support personnel that are required to deploy a major release into the production environment. * Tracking pre and post actions for issues release and identifying future preventions methods with the appropriate stakeholders * Ownership of the complete and satisfactory recovery of all P1/P2 incidents with appropriate reporting and notifications to key stakeholders * Ensure Problem Management activities are tracked and escalated to the appropriate stakeholders and Senior IT Management teams This is an exciting opportunity for an individual with experience in: * Knowledge of the ServiceNow ITSM Tool * Knowledge of Networking, Server, Voice & Communications Infrastructure * Professional Qualifications ITIL v2, v3 This role is based in Central London, and will pay a base salary of c£50000. If this role is of interest, please submit an updated CV

To find out more about Real, please visit us on www.realstaffing.co.uk [1]

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[1] http://www.realstaffing.co.uk