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IT Service Management Expert (f/m)

Eingestellt von Harveynash

Gesuchte Skills: Engineering, Support

Projektbeschreibung

Nash direct GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talents they need to succeed in an increasingly technology-driven world. We offer our employees promising career prospects and access to interesting and challenging technology roles throughout Germany.

For our client, a leading European commercial bank in Frankfurt, we are currently hiring an

IT Service Management Expert (f/m)
Reference number: 306223
Starting date: 1st of May 2016
Length of the contract: 2 years with possibility of extension

Task description:
*Establish, perform and maintain solutions in the current ITSM tool (Services, Symptoms, Service Level Agreements, Workflows, RfCs, Requests etc.)
*Provide 3rd level support (including installation of hot-patch, new software version, etc.) for the operational central IT Service Management environment and when needed in close co-operation with colleagues from application and system support areas
*Work with peer colleagues and users to extract requirements, analyse and design process, flows and implement the processes within the current ITSM Tool
*Contribute to development of the current ITSM tools including operational acceptance tests according to pre-defined operational requirements, to ensure that the system will be properly configured in the ITSM tool in accordance to SLA
*Investigate, diagnose and resolve incidents and problems and also referring to external suppliers if required as well as assisting first and second level support staff and report to the Service Desk whenever appropriate
*Participate in planning and execution of recovery and contingency exercises and ensure that IT Operations and Support staff can recover ITSM systems in accordance with the predefined plans and documentation
*Maintain the test and integration environment and conduct integration tests for new HW and SW components prior to their migration to the production environment

Your profile:
*Engineering and design experience
*Masters degree in information technology, computer science, information system security, or related disciplines
*Experience using and administering a corporate ITSM tool, dealing with ITSM customers and creating new data structures in the ITSM tool; implementing ITIL based processes in a corporate ITSM tool, analysing, assessing and documenting ITIL based processes; installation, setting-up, customisation, maintenance and integration of ITSM solutions in complex enterprise system architectures
*Experience in test automation tools and administering Microsoft server-based operating systems (Windows 2008 or later versions)
*Knowledge of IT service management processes and best practices (such as ITIL), particularly in the areas of Change Management, Release management and Problem Management, Availability and Capacity Management; Holder of an ITIL Foundational certificate
*Basic knowledge on relational databases and SQL query, exposure to Enterprise Reporting, Monitoring processes and tools and experience with HP IT Service Management tools (HP SM, uCMDB, OO) are considered an asset
*On-call duties possible
*Good command of English with proven drafting ability

We are proud to build our company around creative and talented people who value our companys culture, the diversity of our projects and the attractiveness of our clients.
Our market-oriented salaries as well as our transparent and dedicated approach with our clients and candidates lay the basis for a long-term partnership with our employees.

We look forward to receiving your application and are available to you at your convenience for any questions or queries you might have about this role.

Carmen Ponten
Candidate Relationship Manager
Nash direct GmbH
IT & Engineering Professionals
[email protected]
(0049) 89 839306 22
www.nashdirect.de
Leonrodstrasse 52, D-80636 Mnchen, Germany

Projektdetails

  • Einsatzort:

    Frankfurt am Main, Deutschland

  • Projektbeginn:

    asap

  • Projektdauer:

    24 months

  • Vertragsart:

    Permanent

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Harveynash