IT Service Management Coordinator- Oslo, ITSM, ITIL, Multiple Vendors

IT Service Management Coordinator- Oslo, ITSM, ITIL, Multiple Vendors, WAN

JOB DESCRIPTION

The consultant will be primary responsibility will be as an:

The ITSM coordinator will be responsible for integrating Service Management processes between multiple vendors, following the client Service Management Model.

MAIN RESPONSIBILITIES

Point of Contact for Client on Service Management implementation and integration

Setup Service Design for WAN Service Management Scope

Plan implementation of Service Management & Governance Model with Client and multiple Vendors

Facilitate implementation of Service Management, including Integration of multiple Vendors

Check correctness and completeness of Service Management implementation and planning

Enable bridge processes for duration of Transition

Provide specific Client documentation where required

Track acceptance criteria and arrange sign-off

MANDATORY FIELDS

1. Experienced ITSM Consultant, with proven track record with Service Integration of multiple Service Providers

2. Good knowledge of Service Management practices and solutions

3. Certified ITIL v3

4. Excellent in verbal and written communication (reporting, documentation)

SKILLS AND EXPERIENCES

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Masters or Bachelors degree
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ITIL v3 certified
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Fluent in English both spoken and written