IT Service Management Coordinator

The ITSM coordinator will be responsible for integrating Service Management processes between multiple vendor, following the client Service Management Model.

Main responsibilities

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Point of Contact for Client on Service Management implementation and integration
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Setup Service Design for WAN Service Management Scope
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Plan implementation of Service Management & Governance Model with Client and multiple Vendors
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Facilitate implementation of Service Management, including Integration of multiple Vendors
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Check correctness and completeness of Service Management implementation and planning
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Enable bridge processes for duration of Transition
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Provide specific Client documentation where required
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Track acceptance criteria and arrange sign-off

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EXPERIENCED ITSM CONSULTANT, WITH PROVEN TRACK RECORD WITH SERVICE INTEGRATION OF MULTIPLE SERVICE PROVIDERS
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GOOD KNOWLEDGE OF SERVICE MANAGEMENT PRACTICES AND SOLUTIONS
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CERTIFIED ITIL V3

Excellent in verbal and written communication (reporting, documentation)

Experience:

- IT service management
- IT infrastructure/networking

Profound knowledge of English

Bachelor or Master

ITIL V3