Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
IT Service Desk Team Lead
Eingestellt von Damco Solutions
Gesuchte Skills: Support
Projektbeschreibung
JOB TITLE: IT SERVICE DESK TEAM LEAD
JOB LOCATION: HUNGARY, BUDAPEST
JOB TYPE: CONTRACT ROLE
JOB DESCRIPTION:
- Maintain and manage the Single Point of Contact for Operations
- Provide guidance, support and motivation to the team to assure and deliver a high quality professional service
- Ensure a prompt and professional response to all types of enquiries into the Service Desk (Telephone Calls, Tickets and Emails)
- Support impact analysis on all Incidents and Service Requests reported into the Service Desk, ensuring the correct priority is assigned
- Manage escalations as per Standard Operating Procedures (to escalate to Incident Manager, Problem Manager, Head of Service Assurance)
- Facilitate the restoration of incidents through careful 1st line diagnostics and timely assignment of tickets to the relevant resolving groups
- Successful at developing and managing relationships across all organisational levels
- Working knowledge of Microsoft packages (Excel, Powerpoint, Word)
- Familiar with ITSM tool sets (ie Remedy)
- Hands-on experience in any Telecom processes experience required
JOB LOCATION: HUNGARY, BUDAPEST
JOB TYPE: CONTRACT ROLE
JOB DESCRIPTION:
- Maintain and manage the Single Point of Contact for Operations
- Provide guidance, support and motivation to the team to assure and deliver a high quality professional service
- Ensure a prompt and professional response to all types of enquiries into the Service Desk (Telephone Calls, Tickets and Emails)
- Support impact analysis on all Incidents and Service Requests reported into the Service Desk, ensuring the correct priority is assigned
- Manage escalations as per Standard Operating Procedures (to escalate to Incident Manager, Problem Manager, Head of Service Assurance)
- Facilitate the restoration of incidents through careful 1st line diagnostics and timely assignment of tickets to the relevant resolving groups
- Successful at developing and managing relationships across all organisational levels
- Working knowledge of Microsoft packages (Excel, Powerpoint, Word)
- Familiar with ITSM tool sets (ie Remedy)
- Hands-on experience in any Telecom processes experience required
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges