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IT Service Desk Supporter - German Language Skills - Pharma - Contract
Eingestellt von Coopers Group GmbH
Gesuchte Skills: Support
Projektbeschreibung
IT SERVICE DESK SUPPORTER required to work on a project for a major pharmaceutical in Switzerland.
- Works in a professional manner at all times and maintains a consistent image of the Global service, through open communication, reliability and high availability, and promotes the values and benefits of the Service Desk organization.
- Ensures services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus.
- Adheres to ITIL processes.
- Maintains communication links with the end user, keeping them apprised of call status where FCR is not possible.
- Contributes knowledge to the Knowledge DB.
- Acts as Single Point of Contact for the end-users providing customer focused support for requests, (utilizing the given standard tools), including:
o Be owner for the created Changes
o User account adds, changes & deletes
o Hardware & software adds, changes & deletes
o Place Order in the given B2B tools
o Negotiate with external Provider (eg ask for quotation)
COORDINATION
- Coordination of internal and external providers
- Coordinates with vendors and third part suppliers (eg Apple, smartphones, etc)
- Works with roadmap and new services from global organization impacting the area
- In-bound coordination with region/global organization ensuring proper delivery, responses and follow-up Must:
- Several years of experience with Ticketing System as HP Service Manager
- Google experience
- Good communication skills. Fluency in German and English, both written and spoken
LOCATION: Basel - Switzerland
DURATION: Asap - end of December 2015
For further information, please send your CV to (see below)
- Works in a professional manner at all times and maintains a consistent image of the Global service, through open communication, reliability and high availability, and promotes the values and benefits of the Service Desk organization.
- Ensures services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus.
- Adheres to ITIL processes.
- Maintains communication links with the end user, keeping them apprised of call status where FCR is not possible.
- Contributes knowledge to the Knowledge DB.
- Acts as Single Point of Contact for the end-users providing customer focused support for requests, (utilizing the given standard tools), including:
o Be owner for the created Changes
o User account adds, changes & deletes
o Hardware & software adds, changes & deletes
o Place Order in the given B2B tools
o Negotiate with external Provider (eg ask for quotation)
COORDINATION
- Coordination of internal and external providers
- Coordinates with vendors and third part suppliers (eg Apple, smartphones, etc)
- Works with roadmap and new services from global organization impacting the area
- In-bound coordination with region/global organization ensuring proper delivery, responses and follow-up Must:
- Several years of experience with Ticketing System as HP Service Manager
- Google experience
- Good communication skills. Fluency in German and English, both written and spoken
LOCATION: Basel - Switzerland
DURATION: Asap - end of December 2015
For further information, please send your CV to (see below)
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges