IT Service Desk Support (m/w)

Nash direct GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.
We offer our employees promising career prospects and access to interesting and challenging technology roles throughout Germany.

For our client in the banking sector in Frankfurt, we are currently hiring an IT Service Desk Support (m/ f)

Tasks:
* Install personal computer hardware, performs preventive maintenance, and assists endusers
with problems. Has the ability to:
* set up/replace/troubleshoot personal computers (PCs) and printers following
manufacturers or other written or verbal instructions
* Install/replace/troubleshoot peripherals such as smartcard readers, webcams, network
cards, hard drives, memory.
*Install software on personal computers and assists end-users with problems.
*Maintain and update the knowledge database and wikis.
*Support projects in their handover to operations.
*Perform asset scanning and reconciliation tasks.
* Maintain the loan- and replacement-laptop pool (e.g. imaging, administration, software
installation).

Your Profile

* Proven working experience with supporting the Windows family desktop OS environment and
peripheral equipment in a secure working environment, in particular with Windows 7
* Proven working experience with providing end-user support, in particular by means of remote
access and visiting end-users.
* Proven working experience providing troubleshooting and functional support to end-users for
the products from the Microsoft Office suite such as Outlook, Word and Excel.
* Proven working experience in an ITIL environment implementing processes for:
* Incident Management
* Service Request Fulfilment
* A good understanding of Information Technology in general including backend environments
* A good command of English with proven drafting ability.

Were proud to build our company around creative and talented people who value our companys culture, the diversity of our projects and the attractiveness of our clients.
Our market-oriented salaries as well as our transparent and dedicated approach with our clients and candidates lay the basis for a long-term partnership with our employees.

Daniela Trotus
Candidate Relationship Manager
Nash direct GmbH
IT & Engineering Professionals

[email protected]

Tel:+49 711 20705 244

Mobil:+49 151 11323 433
Fax: +49 711 20705 21
www.nashdirect.de

Tübinger Str.26, D-70178, Stuttgart, Germany