IT Service Desk Representative Job

IT SERVICE DESK REPRESENTATIVES (12 openings) needed for a LONG TERM CONTRACT opportunity with SAP AMERICA located in NEWTOWN SQUARE, PA.

COMPANY OVERVIEW:

SAP was founded in 1972 and is today one of the world's largest independent business software providers and one of the three largest independent software companies based on market capitalization.

TOP SKILLS SHOULD YOU POSSESS:

- Strong Communication Skills
- Excellent Customer Service
- Good Time Management

WHAT YOU'LL BE DOING:

- The IT Service Desk Representative serves as the first point of contact for SAP employees and/or contractors seeking support. All specialists are responsible for documenting requests, troubleshooting and resolving IT related issues.
- Provide technical phone support for internal SAP employees and contractors.
- Trouble Ticket creation and monitoring
- Hardware and software problem resolution in a timely and professional manner.
- Troubleshooting techniques are required.
- Timely escalation of unresolved problems.
- Adherence to Service Desk policies and procedures.
- Attend training and staff productivity meetings.

WHAT YOU NEED TO BRING TO THE TABLE:

- Ability to work in a fast paced, high volume call center. Previous experience preferred but not required.
- Excellent customer service skill
- Excellent interpersonal, written and oral communication skills
- Excellent listening skills and the ability to understand concerns and overcome objectives in a professional manner.
- Knowledge of Windows Operating Systems
- Basic IT knowledge and/or ability
- General PC hardware knowledge
- Strong work ethic and self-starter, able to effectively multi-task

IF THIS SOUND LIKE YOU, APPLY NOW!

RECRUITER: Kelly Kingera

Yoh, a DayTHIS ADDRESS IS EXCLUSIVELY FOR INDIVIDUALS WITH DISABILITIES REQUESTING APPLICATION ASSISTANCE.