IT Service Desk Associate

Chagrin Consulting Services Inc is seeking applicants for an entry level Service Desk/Help Desk position.  This is a long term contract with our direct client and has the potential for conversion to full time employment with the client.

Please note:  You must have a degree in hand by August 2014.  BS is preferred, Associates degree is acceptable.  The degree must be in a technical IT discipline - networking preferred.  GPA must be close to 3.0.  There is a three week training period that starts in August.  Salaried or hourly.  Benefits available. 

We are seeking IT professionals who are looking for an entry-level opportunity to start or enhance their IT career. The Service Desk offers the opportunity to experience a variety of technologies through issue identification and resolution, as well as building customer service skills. While this is an entry-level position, we are seeking candidates who have the desire and aptitude to build their technical knowledge/skills through a combination of experience and continued formal education enabling them to grow. The Service Desk is a call center environment that is heavily measured (eg call handle time), but offers a variety of technical experience to the right candidate.

The ideal candidate will possess solid technical skills and knowledge with hands-on experience gained through labs, internships, or jobs that provided the opportunity to apply and practice the knowledge gained in the classroom. Candidates will have strong customer service skills and a strong desire to continue building their IT career. We are seeking candidates who have a passion for technology, who can clearly articulate their future career goals, and who recognize why this role can help further their career goals.