IT Service Desk Analyst/1st & 2nd Line Support

IT Service Desk Analyst/1st & 2nd Line Support

Contract 3-6months
£120 - £150 per day
East London

My well established client is looking to hire an IT Service Desk Analyst to provide 1st and 2nd Line Support either onsite or via telephone, to a diverse user base, with the aim of improving the levels of service to the organisation.

As an IT Service Desk Analyst your key responsibilities will include:

1 To be the first point of contact for escalation of problems onsite and overall communication and ensuring that all incidents are logged and managed through the service desk toolset.
2 To provide 1st and 2nd line support, either onsite or via telephone in a highly professional manner to deliver a high quality of service to all staff and customers.
3 You will be responsible for supporting all desktop applications, hardware faults on laptops, VDI, printers and network equipment.
4 MS Office, Blackberry administration, Egress, CJSM encryption, Desktop infrastructure, Multi-functional devices, Remote and home working, Rapide, MIME sweeper and Asset management.
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.