IT Service Design Manager

Background
Our central government client has a 11 month requirement for a IT Service Design Manager based in Warrington.

Main Duties/Responsibilities
Drawing on the department's IT Strategy and Business Strategy, defines the relationships between business requirements (or business services) and IT services contracts and captures this information in a Services Framework. Coordinates the development of consistent Service Descriptions. Works with the Architecture team to ensure that Architectural Strategy is reflected in the Services Framework.. Defines Service Roadmaps that reflect the Architectural Roadmaps. Responsible for the overall coordination and definition of Service Designs for new or improved services and processes across the existing Tower contracts (and their future replacement contracts). Ensuring that Services are integrated across multiple vendors to provide seamless services to the end user.. Provides blueprints for lower level process design. Ensures that new Service Designs are produced (or existing Service Designs are amended) to meet the agreed current and future IT requirements of the organisation. Ensures that Service Designs are produced (or existing Service Designs are amended) to satisfy the non-functional requirements to ensure continuity of services, achievement of service levels, and conformance to standards and regulations. All Service Design activities must take into account the future IT landscape at the organisation where existing tower contracts are potentially broken down into multiple smaller contracts provided by a greater number of suppliers that may include cloud providers

Skills/Experience Required
A wealth of experience working in complex multi-sourced IT environments. Specialist skills from at least one of the following "tower" technologies. Service Integration and Management ( Multi sourcing Service Integration). Hosting It is essential that the candidate can demonstrate a successful track record in. Defining the relationships between business requirements (or business services) and IT services contracts. Producing a framework of services that aligns with an IT Architecture strategy. Defining Service Roadmaps that reflect IT Architectural Roadmaps. Designing new Services (or amending existing Service Designs) to meet the agreed current and future IT requirements of the organisation. Defining and designing Services that must be integrated across multiple vendors to provide seamless services to the end user.. Incorporating non-functional requirements into the design of services to ensure continuity of services, achievement of service levels, and conformance to standards and regulations. Excellent negotiation and interpersonal skills. Providing insight to and influencing senior stakeholders. Working within a team environment with a mixture of internal and external resources

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

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