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IT Service Delivery Specialist Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

IT SERVICE DELIVERY SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in La Place, LA.

THE BIG PICTURE:

- Hours are 7 AM-3:30 PM
- Ensure 24x7 uptime for applications

WHAT YOU'LL BE DOING:

- Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed
- Define and document support processes. Communicate with stakeholders so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
- Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
- Perform Receipt of Service in work area. Participate in successful transition of new applications into the organization.
- Participate in incident and crisis management. This job is fast-paced and requires incumbent to be on-call 24x7.

WHAT YOU NEED TO BRING TO THE TABLE:

- Support computer related hardware and software as needed to insure business continuity. Candidate should have in-depth knowledge of Windows XP and Windows 7
- Preferred; familiarity with LAN's, Switches in a multi-segmented configuration is desired.
- This position requires support of two manufacturing facilities, previous work in an industrial environment is preferred. Dependable transportation is required.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- A+ Certification or equivalent is desired.

GET HIRED, APPLY NOW!

RECRUITER: Lauren Suppon

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRSTL

Ref:

Enterprise: IT & Telecom

Projektdetails

  • Einsatzort:

    Louisiana, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh