IT Service Delivery Specialist Job

IT SERVICE DELIVERY SPECIALIST needed for a 12 MONTH CONTRACT opportunity with Yoh's client located in La Place, LA.

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

- 24x7 Support
- A+ Certification
- Windows OS Support

WHAT YOU'LL BE DOING:

- Ensure 24x7 uptime for applications.
- Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed.
- Communicate with stakeholders so that expectations of problem resolution as set early and often.
- Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
- Perform root cause analysis to prevent repeat issues.
- Drive continuous improvement by recommending procedures and controls for problem prevention.
- Participate in successful transition of new applications into the organization.
- Participate in incident and crisis management.

WHAT YOU NEED TO BRING TO THE TABLE:

- Support computer related hardware and software as needed to insure business continuity.
- Candidate should have in-depth knowledge of Windows XP and Windows 7.
- Dependable transportation is required.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Familiarity with LAN's, Switches in a multi-segmented configuration is desired.
- This position requires support of two manufacturing facilities, previous work in an industrial environment is preferred.
- A+ Certification or equivalent is desired.

IF THIS SOUNDS LIKE YOU, APPLY NOW!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. If you are an individual with a disability and you require an accommodation in the application process, please email.

J2W: INFOTECH

Tax Term: CON_W2J2WBRSILIV

Ref:

Branch: IT & Telecom