IT Service Delivery Specialist - IT Support Analyst/Helpdesk

IT SERVICE DELIVERY SPECIALIST - IT SUPPORT ANALYST/HELPDESK
CONTRACT POSITION - BAKU, AZERBIJAN

SCOUT REFERENCE - SG-210-3-1151

ROLE CONTRACT DURATION & RATE 

- The contract will have an initial duration of 6 months but extensions may be available subject to performance
- A contract rate of up To £325/Euro377/USD $505 per day is available, subject to the skills and experience of the candidate

ROLE REQUIREMENTS -SKILLS & EXPERIENCE

- Candidates for this role must be:
- Fluent in both spoken and written Russian, although if the candidate is fluent in both Azeri and Georgian then there is no need for Russian language skills
- Fluent in spoken English and possess intermediate written English skills
- Broadly, candidates should have the skills and experience to carry out the responsibilities and duties of the role that are detailed elsewhere in this job advert.
- Candidates will have experience of working in an IT support role, ideally in the Oil & Gas industry
- This could be on an IT help desk or as a IT Support Analyst
- As the role will be customer facing and will be dealing with business users, candidates should possess good interpersonal and communication skills together with friendly manner

ROLE RESPONSIBILITIES & DUTIES

The IT Service Delivery Specialist (IT SDS) will:

- Support and assist in the use of the IT&S Service desks
- Act as the point of contact for business users for IT&S Services delivered to the Global Projects Organization (GPO) office, providing guidance to project office based users on:
- Their local Service Delivery Model
- Available IT&S Services
- IT&S Best Practice eg Laptop data back-up via Click Free USB device
- Compliance with IT/Digital Security policies
- IT&S Tools usage - eg Password reset tool, MyServiceCentre & Shared Folder tool
- Act as a super/key user' for commonly used applications (focusing on Major Project BoIT applications) used at the specific project office:
- Common How do I?' type questions
- Provide user guidance on application Known Errors and their workarounds
- Work with IT&S Service Delivery Management Team & the local Major Project office IT support team to develop and maintain GPO site IT best practice, including a baseline of site information, service performance and user satisfaction
- Ensure that information in the IT&S Services Portal is kept up to date, accurate and relevant for their respective Project Office
- Propose, execute and report on Service Improvement Initiatives for their respective Project Office
- Work with GPO Service Delivery Management Team to ensure site silent running - owning local escalations, complaints & feedback to resolution
- Participate in monthly service reviews with GPO IT&S Service Management where they will be expected to validate and comment on service metrics as well as provide updates on service improvement initiatives, with a view to continuously improving IT service
- Comply with, communicate and advocate the HSSE and Digital Security requirements of our clients customer through a combination of awareness campaigns and individual interaction
- Carry out HSSE walkthroughs , looking for and reporting on instances of compliance and violation
- Assist in the training of business users by assisting in the continuous assessment of their training need and making recommendations as appropriate
- In some cases the IT SDS can provide light touch user training, coaching and sharing of tips & tricks
- Where the need for training requires a specialist, the IT SDS can assist in arranging for targeted training sessions to be run
- Work with IT & Project Managers to prioritize work, flag urgent requests and provide project specific context to any specific project work

ROLE OVERVIEW & DESCRIPTION 

Our client, a global blue chip consultancy, requires has the need for an IT Service Delivery Specialist to join its team on the site of its customer, an Oil & Gas Super Major Operator based in Baku, Azerbaijan.

The purpose of the role is to manage the complexity associated with our users operating out of a remote, 3rd-party office so that the level of IT service that an end user receives is no less than what they would receive at a one of the customer's major offices/campus.  The IT SDS will be the first point of contact for all IT Services delivered.

This is a fantastic opportunity to work within an Oil & Gas SuperMajor Operator.

If you would like to discuss this opportunity please contact Justin Pierpoint by phone. Alternatively you can email him.

Scout Recruitment, a GTS Geotech Group Company

Strategically located in the major energy hubs of London, Aberdeen, Houston and The Hague, GTS Geotech Group is a People Business dedicated to providing the global energy industry with its most valuable resource: its workforce.

GTS Geotech Group comprises:  GTS-Geotech - Oil And Gas Geotechnical Support Services - Scout Recruitment - Jobs in Upstream  Oil And Gas - Outstanders - Oil & Gas Contractor Portal

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