IT Service Analyst

Our client, a large and highly successful organisation based in Bedfordshire, have an immediate opportunity for a IT Service Analyst to join on a contractual basis.

To provide IT. support, including desktop, server and network technologies. 

Duties include:

- Provide desktop, server, application and network support across locations in the company to agreed service levels 
- Working with the IT Service Desk take responsibility for ensuring the support Service Level Agreements are maintained for the business.
- Ensure that procedures for guaranteeing security, integrity and consistency of data are adhered to.
- Resolve user or business technical problems in conjunction with the Service Desk and other IT functional areas.

Technical experience required includes:

- Microsoft desktop environments in a distributed environment
- Windows Server Operating Systems and Applications
- Microsoft Active Directory including Group Policies
- Desktop applications including Microsoft Office 2003
- Citrix knowledge
- Altiris familiarity
- Desktop, laptop and printer hardware
- Knowledge and experience of WAN/LAN technologies
- PDA technology
- Multi-functional devices

General skills to include:

- Strong communication skills (verbal and written)
- Production of effective technical, system and user documentation
- Able to work unsupervised
- Ability to work on own initiative
- Liaison with third parties including suppliers
- Adherence to defined working procedures
- Understanding of ITIL processes

Security clearance not required but will be beneficial

Please send updated resumes in the first instance, highlighting your availability, rate expectation and relevant skills and experiences as sought