IT Security Helpdesk/Administration Officer, Bank, Brussels

BACKGROUND:

My client is an international bank based in Brussels.

You will be joining the IT Security Management (ITSM) department and be part on the Data Security Administration (DSA) team.

TASKS:

Customer Support:

phone and e-mail contact with end users;

face-to-face assistance to users;

follow-up end-to-end progress of tickets/requests;

guidance of users in end-to-end processes;

escalate to 2nd and 3rd levels when required;

maintenance of LAM related Insight page/Pulse community.

Logical Access Management services.

User access rights management on multiple platforms;

Quality checks;

Monitoring (uncorrelated accounts);

Provisioning;

Additional Access requesting (DSA tool);

Escalations and problem management (CANs and ESD tickets);

External participants management;

Monitoring - early and late shifts.

SKILLS:
Client focused and support oriented.

IT security mindset ;

Service desk skills;

MS Office (Excel, Word), Lotus Notes.

You have an IT back-ground in a 1st level support area

Please note, this is an entry-level role as reflected in the rate.

Language: English;

You must be an EU national to apply for this role.