IT Project Manager Outsourcing Service Desk

Edelway is a Pan-European IT Services company with over 200 consultants on assignment in Europe; on behalf of our global multinational client in Barcelona we are actively looking for an experienced IT Project Manager Outsourcing Service Desk to join their team on a long term project.

Start: Urgent - 1st September mandatory

Location: Barcelona area - some travel in Europe might be required

Mission: To deliver a comprehensive outsource package including methodology in the area of Service Desk

Domains: Outsourcing of IT L1 frontline Service Desk (Global, Regional, Local)

THE ROLE:

- Deliver a comprehensive package that will cover all needs to delivery on objective to outsource the L1 Service Desk including/or excluding the System Management/Service Management tool.

YOUR ROLE:

Proven track in similar projects

Market intimacy for key Service Desk Outsource provider

Knowledge in System Management/Service Management Tools

Automated self-service portal deployments

Minimum: Bachelor degree in the area of IT

ITIL v3 Certification ideally

Fluent in English

If this sounds like your next challenge send us your CV at (see below) and we will call you to discuss it in more details.

Keywords: IT, operations, helpdesk, outsourcing, RFP, service management, ITSM, system, End User engagement, provider, vendor, ITIL, Barcelona