IT Project Coordinator

PROJECT COORDINATOR AUBURN HILLS, MI 12 MONTH CONTRACT

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

The Project Coordinator is responsible for governance of the Print Management services through an outsourced vendor. The role ensures that all SLA commitments are being met and maximizes people, process, and technology usage in order to provide the best customer service to IT end users. In addition, s/he assists with management of Client Service vendors such as, Ricoh, Canon, Lexmark, GeniusBytes, and other printer manufactures/software providers. The responsibilities include Project Management of projects affecting the end user computing environment.

ROLE RESPONSIBILITIES

- Coordinates projects affecting the printer environment
- Responsible for analysis of lease schedules, and scheduling replacement/returns of printers
- Produces performance reports periodically and as necessary
- Constantly monitors software compliance and vulnerabilities
- Creates and manages Spend Approval Forms for the purchasing of goods
- Handles the prioritization of Client Services tasks and projects
- Handles escalations from customers, colleagues and outsourced vendors
- Ensures that all processes are well documented and process is being followed, and is auditable
- Participates in IT Audits (local or from Germany)
- Identifies other areas for improvement by consolidation into this team to further increase customer satisfaction
- Reviews industry best practices to implement and print management including optimization and right-sizing recommendations to lower overall expense and create efficiencies
- Informs management of critical issues that may affect clients or the infrastructure and provides recommendations for mitigation
- Interfaces with the Emergency Response Team as needed to analyze and respond to messages and mitigate risks as appropriate

REQUIRED QUALIFICATIONS

- 3+ years of related work experience
- Understanding of core IT service and support practices
- Strong written and verbal communication skills
- Experience with a variety of printer brands and associated technologies
- Advanced Excel experience (Vlookups, Pivot tables and formulas)
- Experience with the following preferred:
- Windows OS (XP and 7)
- Office 2007 and 2010
- Ricoh and/or Canon print management services
- Experience with managed print services in a large corporate environment
- Problem solving and analytical thinking skills
- Computer savvy
- Persuasion and motivation abilities
- Customer service skills
- Service management skills
- ITIL processes experience

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit our website.