IT Processes Administrator (Ref.PD1954)

IT PROCESSES ADMINISTRATOR

BRINE SA is currently seeking an IT Processes Administrator for our client in Basel.

MAIN RESPONSIBILITIES:

To execute predefined processes in the areas of:

- Primary executor of local IT rep processes
- Backup for PC life cycle replacement scheduling (PCLCM) processes
- Backup service support on non-standard solutions
- Execution of some Service Desk ticket monitoring processes.
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The role is initially for six months with the possibility of an extension to 18 months.
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The ideal candidate will be a team player, who is organised and who has good soft skills as the role involves working with users.
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They will have experience in operating computer based processes. They will have some technical understanding, perhaps from working on an IT support desk.
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Technical training will be given as needed. The role is a full time role however candidates wishing to work part time (80%) will be considered.

REQUIRED EXPERTISE/KNOWLEDGE:

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Understand the local IT representative processes and execute them in a timely fashion including management of users and user expectations.
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Understand the approach to PC Lifecycle Scheduling and to execute the scheduling processes as needed.
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Become familiar with the portfolio of Non-Standard Support services we offer and provide service support and first line incident management as needed.
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Processes are executed accurately and to time.
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Incidents are fixed in a timely manner

EDUCATION/EXPERIENCE:

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Education qualifications - Matura, Baccalaureate etc.
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Experience/interest in IT, preferably in support. Minimum 1 year IT based support work, familiar working with interfaces to databases and updating data etc.

WORK LOCATION: Basel

START: ASAP

DURATION: 6 months + possible extension

PERMITS REQUIRED: EU citizen or valid work permit

WORKLOAD: 80-100%

LANGUAGE: English

REF: PD1954

BRINE SA has been providing its IT- and SAP specialists for short-, mid- and long-term projects in Switzerland since 1985, with customers primarily active in the following market sectors:

Financial services sector, especially banks and insurance companies

Pharmaceutical industry

Government and services sectors

BRINE SA is a stable, financially independent, Swiss enterprise with its head office in Zurich. Our services cover the entire IT spectrum, as well as interfaces to the various business sectors, and range from management- and IT-consulting through to software development and project implementation.

IT - RESOURCES

We offer our top consultants, computer profis and SAP experts to our customers as external specialists for limited assignments and as well for permanent positions. BRINE SA is especially distinguished by its renowned characteristic strengths:

Short reaction time - rapid selection and supply of consultant's CVs, with skills matched to customer requirements.

Quality - we take quality very seriously, both for internal and external-facing processes, thereby convincing many customers to maintain a long-standing business relationship with BRINE SA

Coaching - BRINE SA coaches and supports its consultants throughout the entire duration of the customer assignment.

BRINE SA is ISO 9001:2008 certified since 2012