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IT Problem Manager
Eingestellt von Base 3
Gesuchte Skills: Support, Crystal, Network, Unix
Projektbeschreibung
IT problem manager
We are looking for an IT Experienced person able to perform (complex) problem analysis and drive the resolution of problems with a strong experience in large multi-platform based IT environment. Focus on Mainframe but flexible enough to cover other areas.
CONTEXT:
As member of the Problem Management team, you will have to work in close relation with the different 2nd and 3rd level support experts across the different entities and ensuring an optimal follow-up of a problem from creation until closure.
TASKS:
- gathering & understanding to the root cause of production incidents
- regularly assess the risk of problems based on the likelihood and on the clients impact, correct evalution of the impacts
- ensuring the documentation is complete & accurate and the support teams in charge are taking the ownership of the actions allocated to them
- ensure progressWindows, Unix, Network and HP Tandem NonStop are a plus)
7) Good knowledge of Excel, Access and Crystal Reports
We are looking for an IT Experienced person able to perform (complex) problem analysis and drive the resolution of problems with a strong experience in large multi-platform based IT environment. Focus on Mainframe but flexible enough to cover other areas.
CONTEXT:
As member of the Problem Management team, you will have to work in close relation with the different 2nd and 3rd level support experts across the different entities and ensuring an optimal follow-up of a problem from creation until closure.
TASKS:
- gathering & understanding to the root cause of production incidents
- regularly assess the risk of problems based on the likelihood and on the clients impact, correct evalution of the impacts
- ensuring the documentation is complete & accurate and the support teams in charge are taking the ownership of the actions allocated to them
- ensure progressWindows, Unix, Network and HP Tandem NonStop are a plus)
7) Good knowledge of Excel, Access and Crystal Reports
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges