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IT Operations Support Coordinator (m/f)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Support, Sap

Projektbeschreibung

REFERENZNUMMER:

352343/11

IHRE AUFGABEN:

-Organise and track support activities required to maintain or enhance existing functionality and ensure realization of new features per approved business requirements
-Apply and enhance effective support processes, monitor adherence to existing support procedures and improve where applicable
-Initiate and track progress of delivery of technical fixes, maintenance-items as well as enhancement requests
-Provide regular status updates to ensure visibility of the team’s support SLA
-Lead regular support meetings with required participants, oversee, track and ensure compliance reporting
-Contribute to regular meetings with key stakeholders to share plans and goals to improve the support process
-Help to strengthen the relationship with stakeholders who play a role in the end to end support model
-Ensure productive collaboration with interfaced partner systems and other IT teams by regularly tracking issue resolution progress

IHRE QUALIFIKATIONEN:

-Profound general experience in IT service management/delivery management, preferably about SAP solutions
-Very strong work experience in organizing, planning and monitoring team’s workload, prioritize, report status etc.
-Good know-how in working in a virtual and global team-environment
-Fast understanding of pre-requisites required for fact-based delivery-planning, considering constraints, implications on/from technology or other aspects
-Proven knowledge of IT service delivery task coordination
-Able to work independently and to coordinate deliverables or IT-problem resolutions
-Good analytical and problem solving skills and the ability to learn new processes
-Demonstrated focus on customer service and on-time delivery
-Fluency in English; German would be of advantage

WEITERE QUALIFIKATIONEN:

Project assistant

Projektdetails

  • Einsatzort:

    Basel-Country, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    24 MM+

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    SAP Entwicklung, Sonstiges

  • Skills:

    support, sap

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland