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IT Operations Support Coordinator (m/f)
Eingestellt von Hays aus Mannheim, Universitätsstadt
Gesuchte Skills: Support, Sap
Projektbeschreibung
REFERENZNUMMER:
352343/11
IHRE AUFGABEN:
-Organise and track support activities required to maintain or enhance existing functionality and ensure realization of new features per approved business requirements
-Apply and enhance effective support processes, monitor adherence to existing support procedures and improve where applicable
-Initiate and track progress of delivery of technical fixes, maintenance-items as well as enhancement requests
-Provide regular status updates to ensure visibility of the team’s support SLA
-Lead regular support meetings with required participants, oversee, track and ensure compliance reporting
-Contribute to regular meetings with key stakeholders to share plans and goals to improve the support process
-Help to strengthen the relationship with stakeholders who play a role in the end to end support model
-Ensure productive collaboration with interfaced partner systems and other IT teams by regularly tracking issue resolution progress
IHRE QUALIFIKATIONEN:
-Profound general experience in IT service management/delivery management, preferably about SAP solutions
-Very strong work experience in organizing, planning and monitoring team’s workload, prioritize, report status etc.
-Good know-how in working in a virtual and global team-environment
-Fast understanding of pre-requisites required for fact-based delivery-planning, considering constraints, implications on/from technology or other aspects
-Proven knowledge of IT service delivery task coordination
-Able to work independently and to coordinate deliverables or IT-problem resolutions
-Good analytical and problem solving skills and the ability to learn new processes
-Demonstrated focus on customer service and on-time delivery
-Fluency in English; German would be of advantage
WEITERE QUALIFIKATIONEN:
Project assistant
352343/11
IHRE AUFGABEN:
-Organise and track support activities required to maintain or enhance existing functionality and ensure realization of new features per approved business requirements
-Apply and enhance effective support processes, monitor adherence to existing support procedures and improve where applicable
-Initiate and track progress of delivery of technical fixes, maintenance-items as well as enhancement requests
-Provide regular status updates to ensure visibility of the team’s support SLA
-Lead regular support meetings with required participants, oversee, track and ensure compliance reporting
-Contribute to regular meetings with key stakeholders to share plans and goals to improve the support process
-Help to strengthen the relationship with stakeholders who play a role in the end to end support model
-Ensure productive collaboration with interfaced partner systems and other IT teams by regularly tracking issue resolution progress
IHRE QUALIFIKATIONEN:
-Profound general experience in IT service management/delivery management, preferably about SAP solutions
-Very strong work experience in organizing, planning and monitoring team’s workload, prioritize, report status etc.
-Good know-how in working in a virtual and global team-environment
-Fast understanding of pre-requisites required for fact-based delivery-planning, considering constraints, implications on/from technology or other aspects
-Proven knowledge of IT service delivery task coordination
-Able to work independently and to coordinate deliverables or IT-problem resolutions
-Good analytical and problem solving skills and the ability to learn new processes
-Demonstrated focus on customer service and on-time delivery
-Fluency in English; German would be of advantage
WEITERE QUALIFIKATIONEN:
Project assistant
Projektdetails
Geforderte Qualifikationen
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Kategorie:
SAP Entwicklung, Sonstiges