Projektbeschreibung
Our client, a major pharmaceutical company based in the Basel area, is looking for an IT Operations Support Coordinator (ERP) for a contract position until the middle of October 2019.
Tasks & Responsibilities
- Organize and track support activities required to maintain or enhance existing functionality and ensure realization of new features per approved business requirements
- Apply and enhance effective support processes, monitor adherence to existing support procedures and improve further where applicable
- Initiate and track progress of the delivery of technical fixes, maintenance-items as well as enhancement requests.
- Provide regular status updates to ensure visibility of the team's support SLA
- Lead regular R2R (SRM) support meetings with the required participants, oversee, track and ensure compliance reporting.
- Lead and/or contribute to regular meetings with key stakeholders to share plans and goals to improve the support process.
- Help to strengthen the relationship with stakeholders who play a role in the end to end support model
- Ensure productive collaboration with interfaced partner systems and other IT teams by regularly tracking issue resolution progress
Must Haves
- 4 years of general experience in the area of IT service management/delivery management, preferably about SAP solutions
- 4 years of strong experience in organizing, planning and monitoring team's workload, prioritize, report status etc.
- 2+ years of experience working in a virtual and global team-environment
- Rapidly understands pre-requisites required for fact-based delivery-planning, considering constraints, implications on/from technology or other aspects
- Proven experience with coordination of IT service delivery tasks
- Able to work independently to coordinate deliverables or IT-problem resolution, having good analytical and problem solving skills and the ability to learn new processes
- Demonstrated focus on customer service and on-time delivery
- Fluent English
Nice to Haves
+++ German speaking
++ SAP technical experience/knowledge
If you match the above skill set and are interested in this position, I look forward to receiving your application via this website.
Please note, we can only consider EU/CH candidates or those with a valid work permit for Switzerland.
Projektdetails
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Einsatzort:
Kaiseraugst, Schweiz
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
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Vertragsart:
Contract
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen