IT Operations Analyst - Tier 2 Support (2nd Shift)

Our direct, Fortune 500 client is in need of a class of Tier 2 Desktop Support analysts at their location in Cleveland, OH. These are contract positions with extensions highly likely. *Must be available for evening/weekend shift - Sun-Wed 11am-10pm*

- Assist in the resolution of any incidents or requests related to our Voice and Data Network, Server, Client PC and Mainframe environments.
- Utilize knowledge of the mentioned environments in order to assist internal customers.
- Resolve hardware/software issues, installation of new products, providing technical service to customers, equipment pickups, fulfilling basic service requests, etc.
- Ensure the health and 100% availability of our systems by assisting in the resolution of any incidents or requests impacting outages in our voice and data network, server, client PC and Mainframe environments.
- Must be able to work independently and possess the needed knowledge to handle a wide range of IT responsibilities and maintain a high level of attention to detail.
- This role does include a physical component as it may require installation and movement of IT related equipment. May also include travel between buildings in the Mayfield vicinity to order service equipment and requests.

Required:

- Experience with BMC Remedy, incident management and knowledge management
- Experience with Routers/Switches (Cisco and Juniper), Cisco IOS, Junos OS, Network Analysis, VPN, Windows Server 2000-2012 Training, VMWare (5.1)
- Must have Bachelors degree in Computer Science or related field
- Minimum of two years working in a technical support role in a professional environment

Plusses:

- Knowledge/experience with Applied Network and Systems Administration, Information and Telecommunications Systems.
- NICE Call Recording, PBX, VoIP, Avaya knowledge, IIS,
- UNIX/Linux, Symantec NetBackup, Clustering
- Comptia, batch operations and MCSA/MCSE certification
- A minimum overall GPA of 3.0 is preferred

We will call qualified candidates after review.
Resumes will NOT be sent to clients without your approval.

REFERRALS WANTED - $500 REWARD!
Refer a colleague to us, and Precision will pay you $500 if we find a job for that person!

(The fine print: The referred candidate must be previously unknown to us. Start date must be within 6 months of referral.)

Overtime: straight time