IT Operations Analyst Associate

Our Fortune 500 client has new requirements!

Job Title:         
Operation Analyst Associate

Job Description:
We are in need of Operation Analyst Associates. This role is responsible for working in conjunction with existing team members, assisting in the resolution of any incidents or requests related to our Voice and Data Network, Server, Client PC and Mainframe environments. People in this role are expected to utilize knowledge of the mentioned environments in order to assist internal customers. Tasks include, but are not limited to, resolving hardware/software issues via our incident management process. You'll be responsible for helping ensure the health and 100% availability of our systems by assisting in the resolution of any incidents or requests impacting outages in our voice and data network, server, client PC and Mainframe environments. Working in a 24x7 production-oriented environment, the ideal candidate must be able to work independently and possess the needed knowledge to handle a wide range of IT responsibilities and maintain a high level of attention to detail. 

This role may include a physical component as it may require installation and movement of IT related equipment. This could also include travel between buildings in the Mayfield vicinity to order service equipment and requests

Skills:  
Required technical skills include experience with Routers/Switches (Cisco and Juniper), Cisco IOS, Junos OS, Network Analysis, VPN, Windows Server 2000-2012 Training, VMWare (5.1)

Preferred technical experience in NICE Call Recording, PBX, VoIP, Avaya knowledge, IIS, UNIX/Linux, Symantec NetBackup, Clustering, Comptia, batch operations and MCSA/MCSE certification

Location: Cleveland

About Chagrin Consulting Services Inc.:

Chagrin Consulting Services, Inc. (CCSI), located in Beachwood, Ohio, is an Information Technology Consulting Services firm. In business since 1993, CCSI works with Fortune 500 clients, offers competitive salary and benefits packages.