IT Operation Manager

Key Responsibilities

- With a big picture in mind, the MS/ITO Operations Director shall have an in-depth knowledge of Managed Services Business trends globally and able to assess competition in the field of Telecommunications/IT Infrastructure & Application Services.
- Performs demand analysis for targeted clients to identify Managed Services/Outsourcing opportunities that covers all Telecommunication/IT Business & Operational functions including Business Support Systems (BSS), IT Services, Application Development & Maintenance, Network challenges complex and conflicting business needs and reconciles them in a valuable solution. Integrates functional, technical and organizational concepts and objectives into a coherent overall solution.
- Participate & Lead in between Sales pursuit (Pre-Sale Solution Development, Bid Management, Contract Negotiation, SLA/KPI developments, SOW creation, Due Diligence, Transition & Operation Solution Development)
- May be responsible to lead the due diligence phase of pursuit and to validate/revise the solution as necessary

Requirement:

- Bachelor Degree or above in Information Systems Management is required for the position
- Minimum 8 years' experience in the telecoms industry or managed services operation
- Minimum 10 years' experience in IT service delivery or managed services operation
- Familiar with operator's framework, process, business and operations
- Be able to work both independently and collaboratively with other teams, business units and business partners to achieve a cohesive Transformation Solution.
- Strong Telecoms or IT industry experiences and broad knowledge in processes and tools
- Strong problem solving skills, quick learner and self-motivated team player
- Strong leadership, drive, initiative & assertive skills
- Excellent written and & oral communication skills in English.
- Former CIO, CTO, Operations Director of a Telecom operator preferred.
- Willing to travel extensively.