IT Network & Infrastructure Engineer (Brussel)

Je functie: We are looking for a IT Network
To take overall responsibility for 3rd line application support and incident management, following up KPI/reporting and increasing customer satisfaction ;
To manage the capacity and capability of all IT Infrastructure to ensure that the current and future demands are met ;
To work with Software Delivery/Business Services and the business in agreeing to standard Service Level Agreements for operational IT services ;
To actively contribute to Information Security: all activities are in line with prescribed Information Security best-practice and agreed processes ;
To act as member of the Change Advisory Board in ensuring all changes to operational IT infrastructure are done so in-line with agreed Service Levels and with minimum risk to ongoing activities ;
Je profiel: Skills & Experience

Very strong technology delivery competencies:
Windows Server
VMware virtualisation
Hosting, DR & Datacentre technologies
Storage Area NetworkingWindows 7, 8 and 10
Fibre channel storage networking
Proficient in VBA and SQL codes

Knowledge of OTRS (ticketing system) is a plus (Unix environment)
Knowlegde of telephony systems (Avaya) systems is a plus

Requirements

Master degree in Computer Sciences or Engineering
5-10 years of experience in a changing environment
Knowledge of ITIL is a plus
Preferably 3-lingual, Dutch, French and English
Strong analytical and problem solving skills
Excellent communication and interpersonal skills
Ability to manage time, work under pressure and deliver high quality on tight deadlines
Goal-oriented and accountable
Ability to work as part of a team