IT Infrastructure Demand/Relationship Manager

Edelway is a Swiss consultancy active in the field of Pharma and IT.

We are actively looking for an Infrastructure Demandsometimes also from scientific community. Manages the demand and expectations with the accounts and the infrastructure peers
* Roadmap: Translate all annual demand into a visual roadmap and update regularly

Expectations
* Excellent communication skills
* Excellent presentation skills (written and verbal)
* Promote a climate of "Happy customers" and happy team members
* Experienced working in multinational teams; ie sensitive of cultural differences and adaptable
* Experienced working in a global setup; ie comfortable with video conferences and remote work
* Professional personality with a "getting things done" attitude
* Fluency in English (knowledge of additional languages is an advantage)

Relationship Management
* Building bridges between infrastructure and internal IT customers: Establish partnership and close cooperation with approximately 5 assigned accounts
* Address pain points and negative feedback with solution-oriented actionable next steps
* Own and moderate regular account meetings; establish a two-way-communication
* Build trust and credibility through communication, character, competency and context
* Bridge with peers within the infrastructure department

Demand Management
* Develop and communicate the overall aligned strategic demand for the account
* Manage expectations collaboratively with the accounts and infrastructure peers,
* Negotiate between infrastructure and informatics teams to find pragmatic solutions
* Align IT, infrastructure goals and objectives with business needsevaluate feasibility of new demand
* Professional hand over of demand and requirements to the execution teams such as project management or engineering

If this role sounds like you, send me your CV at (see below).