IT Helpdesk Support Specialist

Yoh has a contract opportunity for an IT HELPDESK SUPPORT SPECIALIST to join our client in Boise, ID.

Possession of or the ability to obtain a Government Security Clearance is required as a condition for employment.

JOB RESPONSIBILITIES:
- Helpdesk Support will provide 1st tier IT helpdesk services in support to DOD Customer.
- They will work under direct supervision, and provide day-to-day remote PC break/fix support.
- They will be responsible for actively seeking resolutions to customer problems with designated product/service lines, interfacing with technical and in-house customer service personnel to determine exact nature of problems, and implementing remedial procedures.
- They will typically be responsible for resolving less complex problems immediately, while more complex problems will be assigned to second tier support, a senior operator, or supervisor.
- They will also document problems and corrective procedures followed.

JOB QUALIFICATIONS:
- One to two (1-2) years of experience with a commercial trouble ticketing system (such as Remedy)

Some college coursework and/or IT certification program completed
- High school diploma
- Must be able to obtain Security+ certification within 60 days of employment
- Ability to respond to and resolve IT customer inquiries
- Strong interpersonal and communication skills as needed in a customer service environment
- Ability to demonstrate proper telephone etiquette
- Ability to follow procedures and maintain an accurate log of inquiries and concerns
- Some experience with MS Office, Outlook and Windows XP
- Ability to work different shifts, overtime, some weekends and holidays

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Jeff Windham

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading staffing solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

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