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IT Helpdesk/2nd Line Support Engineer - Contract Immediate Start

Eingestellt von NCC Group

Gesuchte Skills: Support, Engineer

Projektbeschreibung

ROLE PURPOSE:

Working as part of the internal IT department, in the Service Desk Team, you will provide 1st line IT support in accordance with ITIL best practice to ensure accurate recording of all reported incidents, changes and service requests that affect IT infrastructure, resulting in timely and cost effective resolutions within specified service level agreements.

You will provide an appropriate, but high level of technical expertise in providing user and infrastructure issue diagnosis and support at both 1st and 2nd line.

THE IDEAL CANDIDATE (EXPERIENCE/QUALIFICATIONS)

All candidates should have a minimum of 18 months proven recent experience in a similar technical role, along with excellent customer service skills including effective listening, patience, empathy and diplomacy.

Candidates must have experience administering, managing, maintaining and troubleshooting the following technologies:

Exchange Server (2007/2010), Server 2003, 2008, 2012, Active Directory, Group Policy, Citrix and VMware. You will be expected to support Microsoft technologies so ideally will have MCP, MCSA, MCITP.

Understanding of LAN/WAN architecture and VoIP also desirable.

ITIL Qualified (minimum)

RESPONSIBILITIES:

- Technical resolution of incidents at 1st and 2nd line.
- To act as the single point of contact for all IT related service requests.
- Ensuring logged tickets are dealt with effectively and escalation to 3rd line Analysts as appropriate.
- Logging calls with 3rd parties and incident management.
- Timely progression of all incidents and requests to ensure SLA's are met.
- Tracking of all incidents and escalation where appropriate and closure of incidents on confirmation from the customer of satisfactory resolution.
- Installation and configuration of IT equipment.
- User account administration.
- PC & Laptop builds.

PERSONAL QUALITIES:

- Ability to work efficiently and effectively
- Enjoy working in a busy, dynamic environment
- Presentable
- Confident
- Articulate
- Proactive

This is an immediate start rolling contract role. If you are immediately available and would like to learn more please send your CV over and a member of our recruitment team will be in touch.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

NCC Group