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IT Helpdesk
Eingestellt von Brooksource
Gesuchte Skills: Support, Ip, Vpn
Projektbeschreibung
Please make sure you read all requirements before applying for this role, please send resumes in Word format.
Start Date: ASAP
Pay Rate: $12.00/hr (Plus overtime)
Location: Clark Summit, PA 18411
Experience Level: (2 - 4 years).
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associates degree in a related area or 0 - 1 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Agents have an expected resolution rate between 60% - 85%. Average expected time on task between 10 to 45 minutes.
Software a Help Desk Support II agent or will need to troubleshoot can be related but not limited to the following:
Windows XP
Windows 7
Lotus Notes
Remedy Action Request System
Blackberry Desktop Manager
Blackberry Devices
Marimba
MS Office - Multiple Versions
VPN
ACE Server
Avaya IP Agent
Windows Share & File permissions
Internet Explorer
Sametime
Home networking
Good communication skills.
- Ability to troubleshoot issues over the phone with an end user.
- Ability to work in a dynamic team environment
- Experience with WIndows7 and Office 2010 products preferred.
- 1-2 years of experience in an IT Support role preferred.
Projektdetails
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Einsatzort:
Clark, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
3 month Possible Extension
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges