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IT Helpdesk

Eingestellt von Brooksource

Gesuchte Skills: Support, Ip, Vpn

Projektbeschreibung

We are looking for a skilled Helpdesk Support Agent for a contract position to join our team we are located outside of the Scranton, PA area. This is a Mon-Fri role 40 hrs a week. PERFECT job to make extra money for the holiday season quickly approaching.

Please make sure you read all requirements before applying for this role, please send resumes in Word format.

Start Date: ASAP

Pay Rate: $12.00/hr (Plus overtime)

Location: Clark Summit, PA 18411

Experience Level: (2 - 4 years).
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associates degree in a related area or 0 - 1 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Agents have an expected resolution rate between 60% - 85%. Average expected time on task between 10 to 45 minutes.

Software a Help Desk Support II agent or will need to troubleshoot can be related but not limited to the following:
Windows XP
Windows 7
Lotus Notes
Remedy Action Request System
Blackberry Desktop Manager
Blackberry Devices
Marimba
MS Office - Multiple Versions
VPN
ACE Server
Avaya IP Agent
Windows Share & File permissions
Internet Explorer
Sametime
Home networking

Good communication skills.

- Ability to troubleshoot issues over the phone with an end user.
- Ability to work in a dynamic team environment
- Experience with WIndows7 and Office 2010 products preferred.
- 1-2 years of experience in an IT Support role preferred.

Projektdetails

  • Einsatzort:

    Clark, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    3 month Possible Extension

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Sonstiges

  • Skills:

    support, ip, vpn

Brooksource