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IT Help Desk - SAP/Customer Support SAP/German
Eingestellt von Infoplus Technologies UK Ltd
Gesuchte Skills: Sap, Support
Projektbeschreibung
IT HELP DESK - SAP/CUSTOMER SUPPORT SAP/GERMAN
Role: IT Help Desk
Location: Zuchwill , Switzerland
Job Type: Contract
Contract Duration: 6 months initially
Job Description:
- Manage IT questions and incidents from customers/end users.
- Informs and supports the users when the IT environment is not up.
- Will solve easy incidents and will provide incidents and operational messages to the customers. He/she consults, supports and instructs the user for problem resolution.
- Positions are primarily for Help desk experience and have SAP Knowledge.
- SAP knowledge (Any modules) is mandatory
- at the minimum 5 years' experience in first level support
- prioritize and solve Incidents and Service Requests
- Create incoming phone calls as Incidents, Service Requests and Requests for Change within Ticketing Tool
- Deploy incidents and questions to the responsible persons (second level), monitor the incident resolution and update the incidents statistics and status information
- Informs pro-active all users in case of operational problems.
- create and update documentation
- observe service times
- observe defined processes
- use defined tools
- ensure quality of service/check this quality within customer surveys
- organise and execute user training
- proactivily in case of customer requirements/customer wishes
- leading projects
- readiness for stand-by duty
- assistance key user organization
- Incident Manager
Role: IT Help Desk
Location: Zuchwill , Switzerland
Job Type: Contract
Contract Duration: 6 months initially
Job Description:
- Manage IT questions and incidents from customers/end users.
- Informs and supports the users when the IT environment is not up.
- Will solve easy incidents and will provide incidents and operational messages to the customers. He/she consults, supports and instructs the user for problem resolution.
- Positions are primarily for Help desk experience and have SAP Knowledge.
- SAP knowledge (Any modules) is mandatory
- at the minimum 5 years' experience in first level support
- prioritize and solve Incidents and Service Requests
- Create incoming phone calls as Incidents, Service Requests and Requests for Change within Ticketing Tool
- Deploy incidents and questions to the responsible persons (second level), monitor the incident resolution and update the incidents statistics and status information
- Informs pro-active all users in case of operational problems.
- create and update documentation
- observe service times
- observe defined processes
- use defined tools
- ensure quality of service/check this quality within customer surveys
- organise and execute user training
- proactivily in case of customer requirements/customer wishes
- leading projects
- readiness for stand-by duty
- assistance key user organization
- Incident Manager
Projektdetails
Geforderte Qualifikationen
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Kategorie:
SAP Entwicklung, Sonstiges