IT help Desk Analyst

THE SUCCESSFUL CANDIDATE WILL PROVIDE THE FOLLOWING SERVICES;

- Help Desk Analysts are required to provide Desktop/Network support services as part of the IT Help Desk Team located in the Canberra National Support Office.
- Delivering first and limited second level technical support to system users
- Managing the process of incident resolution, including ensuring that incidents escalated to second level support staff are completed, and communicating with the affected user(s)
- Monitoring system performance and performing regular housekeeping tasks
- Providing a channel for communication with system users to ensure they are kept informed of system events, scheduled outages, and the like
- Providing assistance with project work as required. This may involve travel to other Court locations.

TO BE SUCCESSFUL YOUR SKILLS AND EXPERIENCE WILL FOCUS ON THE FOLLOWING;

- Experience in the provision of desktop/network support services.
- A broad range of technical skills including Lotus Notes, Novell Netware, Citrix Metaframe, Windows 7, MS Office, VPN, Apple Devices, Next G, Networks and Video Conferencing.
- Strong communication and negotiation skills, both verbal and written.
- Ability to work effectively with all levels of staff and management
- Knowledge of or ability to quickly acquire knowledge of the key business areas and operational requirements and skill in tailoring service delivery to suit different situations.

PLEASE NOTE: DUE TO NATURE OF THE REQUIREMENTS, YOU MUST BE AN AUSTRALIAN CITIZEN WITH A MINIMUM BASELINE SECURITY CLEARANCE TO APPLY FOR THIS POSITION.

If you would like to hear more, please 'Apply Now' or contact Joachim quoting job reference # 61398