IT Help Desk

Identify, research and resolve incidents presented to the IT Service Center from business partners via phone calls and other methods of contact as necessary. Provide fulfillment of requests from business partners. Incidents and requests for fulfillment can be related to a wide range of topics including computer hardware, software, security, access management, networks, telecommunications and conferencing.

Perform user account provisioning and access management on designated systems, technology platforms and applications. Participate in internal team process documentation. Perform all work in accordance with defined policies, standards and procedures for the enterprise.

SKILLS:

- Strong customer service/Help Desk
- Experience in a high volume Help Desk call center is a must.
- Ability to multitask
- Active Directory
- Strong attention to detail
- Strong adherence to processes/procedures
- User provisioning in an AD environment
- User rights assignment
- Experience with Service Desk Express
- RACF/Vanguard
- Novell eDirectory

EDUCATION:

- Associates degree or higher in an IT related field - Preferred