IT Floorwalker

FLOORWALKER LINCOLNSHIRE, IL 7 Month Contract, Extension Possible

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

2 RESOURCES NEEDED:

Resource 1: Hours: M TH, 10am 9pm

Resource 2: Hours: TU F, 6am - 5pm

These resources will assist in meeting daily requirements associated with converting 25,000+ enterprise end users to the Windows 7. The Floorwalker will be familiar with the implementation technologies associated with conversion from XP to WIN7, MBAM BitLocker, the use of Active Directory group policies, and client application installations.

RESPONSIBILITIES

- Assist end users at their site with post-migration issues, receive and respond to incidents, changes and problems
- Interact frequently with technical teams (End User Computing and RCC)
- Enable pre-conversion activities to include validation of hardware readiness and SCCM client install and stage device for conversion
- Support the end user with the remediation of conversion login in issues and the installation various software packages
- Configure loaner laptop for end user in the event of failed conversion process
- Educate end user on unique configurations associated with the Windows 7 OS, IE 10
- Recover missing files if available, download drivers, and restore printer connections

QUALIFICATIONS/SKILLS

- Experience supporting users in a large scale migration at deskside level
- Minimum of 5 years applicable experience
- Strong technical implementation background with Windows 7 conversions
- Proficient in Outlook, and Excel and Remedy environments
- Excellent communication and customer service skills
- Experience installing software packages and printer setup
- Knowledge of Active Directory, SCCM, USMT, and BitLocker
- Ability to think independently and act quickly to resolve issues
- Experience with variety of desktop hardware platforms/vendors
- Flexible working hours

Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit the website.