IT Desktop Support - Secret Clearance Job

IT DESKTOP SUPPORT needed for a CONTRACT opportunity with Yoh's client located in Arlington,VA.

POSSESSION OF A SECURITY CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.

TOP SKILLS SHOULD YOU POSSESS:

- Three (3) years of Desktop Support experience.
- Two (2) years of IT ticketing system experience.
- Certified in accordance with DoD 8570.01-M Information Assurance Technician II (IAT II: GSEC, Security+, SSCP). ES certification: process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.

WHAT YOU'LL BE DOING:

- Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology Services.

WHAT YOU NEED TO BRING TO THE TABLE:

- A high school Diploma
- One to three (1-3) years minimum of applicable experience
- Contractor shall have a minimum of three (3) years of customer service experience in an IT environment.
- Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets,one (1) year of experience in Remote Desk Takeover tools and usage.
- Certified in accordance with DoD 8570.01-M Information Assurance Technician II (IAT II: GSEC, Security+, SSCP

RECRUITER: Mike Calleri

Yoh, a DayJ2W: GOV

TAX TERM: CON_W2; TAX TERM: VETJOBJ2WYOHFED

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Enterprise: IT & Telecom