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IT Desktop Support Analyst - User Service (m/f/d)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Network, Support

Projektbeschreibung

REFERENCE NUMBER:

469217/1

MY DUTIES:

- Working with the given ticket tool Service Now and company-owned Asset Management tools
- Progressing of Incident and Request Management tickets according to process
- Participation in IT Welcome Zone Shift, providing onsite support
- Implementation and coordination of hardware, software, network component installations
- Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures
- Performing training- / consultancy sessions

MY QUALIFICATIONS:

- Relevant experience working in a similar position in a global matrix organization in a regulated environment
- Experience with and understanding of other technology domains, methods, etc. and their interactions
- Advanced know-how of the Google gSuite and Windows 10
- Apple iOS know-how, experience with Mobile Device Management
- ITIL Foundation (v2 or higher)
- Fluent in written and spoken English and German
- Experience in a customer facing role
- Open minded personality

MY BENEFITS:

- International pharmaceutical company
- Extension possible

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Nora Holstad Berge

Reference number
469217/1

Contact
E-Mail: [email protected]

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    10 MM+

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland