IT Desktop Support Analyst - Pharmaceutical - English - German - Basel

IT DESKTOP SUPPORT ANALYST - PHARMACEUTICAL - ENGLISH - GERMAN - BASEL - SWITZERLAND

NextLink is having an existing position as an IT DESKTOP SUPPORT ANALYST for global projects in Basel, Switzerland.

GENERAL INFORMATION:

Start date: 23.07.2018

Latest start date: 30.07.2018

End date: 31.12.2018

Work load: 100%

Work location: Basel

TASKS & RESPONSIBILITIES:

- Install Windows 10 computers using standard images
- Scheduling and appointments with customers to exchange Windows 7 with Windows 10 computers
- Data- & configuration backup at the customer's site
- Deployment of Windows 10 computers with subsequent data- configuration restore
- Assignment of required software via SCCM
- If required, manual installation of software according to installation instructions
- Brief instruction for customers, support with simple software and hardware problems
- Working with the given Tickettool HP Service Manager/Service Now and company-owned Asset Management Tools
- Cooperation in continuous improvements
- Participation in status meetings

Must Haves:

- Trained in IT support, completed IT apprenticeship or +5 years of working experience in similar environments
- Computer support knowledge and rollout experience (+1 year of experience)
- Customer friendliness and good communication skills in English and German
- Teamwork skills
- German (proficient level)
- English (advanced level)

Nice to Haves:

+++ French

++ Any Microsoft or Windows 10 certificates

+ Any experience with project coordination

For a chance to work in Switzerland as an IT DESKTOP SUPPORT ANALYST please call me or send me your CV as soon as possible!

Leila Benabdallah
IT sourcing specialist
(see below)

Phone: (see below)