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IT Desktop Support
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Support, Engineering
Projektbeschreibung
For a 3 month project with our client in Geneva, we are looking ASAP for an IT Desktop Supporter.
Position: Desk top Support/IT Support
Responsibilities
. Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems in the French speaking area
. Installs and optimizes HW/SW/Networking product and configurations at customer sites
. May diagnose and resolve product performance problems
. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation
. Maintains a functional understanding of company service solutions
Required Skills
. IT Degree
. Previous experience (at least 2 years ) in the end-user support
. Previous experience (at least 2 years) in VIP users support
. Previous experience (at least 2 years ) in Software/Hardware support
. Knowledge of ITIL process
. Knowledge in networks
. French/English: Fluency both oral and written
. Excellent communication, people and interactive skills
. Excellent problem solving and analytical skills
. Ability to work on own initiative and within a team environment
. Ability to manage time effectively, prioritize requests and to work under pressure
. Experience handling multiple requests and queries at the same time
. A+ Certification will be appreciated (if not yet done, ready to make it)
. Swiss nationality or valid work permit
Personality
. enjoy working independently and self dependently
. self-confident
. excellent communication skills (VIP users)
. determined to getting thing accomplished
Position: Desk top Support/IT Support
Responsibilities
. Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems in the French speaking area
. Installs and optimizes HW/SW/Networking product and configurations at customer sites
. May diagnose and resolve product performance problems
. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation
. Maintains a functional understanding of company service solutions
Required Skills
. IT Degree
. Previous experience (at least 2 years ) in the end-user support
. Previous experience (at least 2 years) in VIP users support
. Previous experience (at least 2 years ) in Software/Hardware support
. Knowledge of ITIL process
. Knowledge in networks
. French/English: Fluency both oral and written
. Excellent communication, people and interactive skills
. Excellent problem solving and analytical skills
. Ability to work on own initiative and within a team environment
. Ability to manage time effectively, prioritize requests and to work under pressure
. Experience handling multiple requests and queries at the same time
. A+ Certification will be appreciated (if not yet done, ready to make it)
. Swiss nationality or valid work permit
Personality
. enjoy working independently and self dependently
. self-confident
. excellent communication skills (VIP users)
. determined to getting thing accomplished
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges