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IT Customer Service Manager

Eingestellt von Swan It Recruitment Ltd

Gesuchte Skills: Design

Projektbeschreibung

Key skills/ Experince

Essential

* You will be able to absorb new technical, commercial and business concepts quickly, and work with them.
* You will understand the principles of business and markets and has experience of relevant business sectors. Has proven project management and leadership skills, and a good knowledge of how to make and sustain a business case (the benefits that will be delivered and the investment cost).
* You will display good inter-personal skills at all levels of contact and in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to customers in their own language.
* You will demonstrate sound practical knowledge of associated technical disciplines e.g. process re-design, systems development and service delivery.
* You will be able to use high level of technical understanding to interpret technical issues for the business and sustain credibility with IT.
* You will demonstrate up to date knowledge of the organisation's business environment, policy framework, organisational relationships, business processes, and reporting procedures for all aspects of the programme's environment.
* You will have a good understanding of the charging mechanisms in place with the business for ICT services.
* You will have an analytical and creative approach to problem solving.
* You will be an experienced IT professional with relevant recognised qualifications or equivalent experience.
* You will possess strong communications, relationship building, negotiation and influencing skills.

Desirable

* Familiarity with the Government IT Profession and cross government IT policies.
* Understanding of the Government and working in the justice system.
* Demonstrated awareness of the social, environmental and corporate impact of ICT.
* Familiarity with relevant national and international legislation pertaining to the Government/Public Sector IT - e.g. Data Protection Act, Information Assurance policy.
* Understanding of the organisation's IT/Information Systems plans, business objectives and some awareness of comparable organisations.
* Understanding of the skills or business units serviced by the IT areas supported.
* Prince 2

ITHR Group is acting as an Employment Business in relation to this vacancy. ITHR Group is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Medien/Design

  • Skills:

    design

Swan It Recruitment Ltd