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IT Configuration Manager/IT Service Delivery Expert (5359)

Eingestellt von iET SA

Gesuchte Skills: Design, Support

Projektbeschreibung

For a project at our client's site, an international bank based in Zurich, we are looking for an experienced

IT CONFIGURATION MANAGER/IT SERVICE DELIVERY EXPERT (5359)

In this role, you will drive the implementation and continuous improvement of our clients Configuration Management policies and standards, acting with a large degree of autonomy.

YOUR QUALIFICATIONS:

- MINIMUM 5 YEARS EXPERIENCE WITHIN IT SERVICE MANAGEMENT
- 2+ YEARS EXPERIENCE IN THE DESIGN, IMPLEMENTATION OR MANAGEMENT OF CONFIGURATION MANAGEMENT PROCESS AND SYSTEMS
- UNDERSTANDING OF COMMON SERVICE AND PROCESS MANAGEMENT METHODOLOGIES SUCH AS ITIL, COBIT
- Experience with design and implementation of other service management processes such as Change Management, Incident Management, Problem Management desirable
- Knowledge of software development methodologies and software life cycle management
- Experience with Service Now or other ITSM tools, for example Remedy, HPSM
- Strong communication skills and able to develop relationships across all levels
- EXCELLENT COMMUNICATION AND NEGOTIATION SKILLS IN ENGLISH

YOUR RESPONSIBILITIES:

- Ensure an ITIL best practice approach to delivering Configuration Management, ensure the CMDB facilitates the Change and Problem Management processes, and provide input into other Service Management processes and functions
- Develop and implement the Configuration Management Framework, policies and operating procedures and ensure compliance within the organization
- Champion the Configuration Management process and provide training to IT staff members regarding their roles and responsibilities according to the Configuration Management Framework
- Manage and maintain the CMDB central libraries, tools, common codes and data
- Define robust KPIs and Metrics for Configuration Management and establish a Configuration Management reporting dashboard, including creation of reports suitable for the respective management levels
- Provide consultancy to other Service Management functions regarding ITIL processes, and contribute to other IT Projects/Initiatives, providing support and advice as required

Off to new destinations! Apply now directly or contact our team.

Projektdetails

  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    6months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

iET SA