IT Collaboration Agent (Hasselt/Brussels)

IT COLLABORATION AGENT, HASSELT/BRUSSELS

Provide support to the client's end users within the client's main offices within the Collaboration domain.

TASKS
Assist within Incident management on collaboration support tickets out of scope of service contracts
Manage changes within collaboration domain executed by supplier
Write end user documentation to support servicedesk and Change manager
Provide training to end user on collaboration tooling
Review of service requests out of catalogue. Identify new service catalogue candidates and integrate them within the supplier service catalogue
Operational follow up of supplier tickets to identify improvement paths for operational efficiency
Participate to operational meetings with supplier
Identify and implement means of reducing service cost
Participate to projects within collaboration domain.

TECHNICAL SKILLS
Office 365 (Skype, Delve, OneNote, OneDrive, )
Sharepoint
Email
Web/Internet technologies
Active Directory/ADFS
Use of a Service Desk tool
ITILv3 Foundation certified is a plus
Installation and configuration of software
ININ is a plus
Intune

BUSINESS SKILLS
Insight in Business organization and processes
Provide routine oral and written information clearly and concisely
Ability to deal professional and calmly with users not as technically aware as they are
Customer and results focus
Stress resistant

PEOPLE
Excellent relationship skills, polite
Communication skills
Stress resistant
Flexible

EXPERIENCE
College degree, specialized training, or equivalent work experience
Oral and written proficiency in French/Dutch and English
Ability to work independently
Typically requires 18 months of relevant work experience
technology implementation experience a plus