IT Business Analyst - CRM/BCP/DR

Title: IT Business Analyst - CRM/BCP
Contract - 6 months initially
Location; Dublin
Rate Negotiable

A leading financial services organisation requires and experienced contract IT business analyst to play a key role in a CRM technology implementation within a customer services operation. Some of the work streams are already in testing phase and as such some of the work will require regression analysis and recmmendations as well as greenfield scoping work. This is an interesting and challenging project which will require a very strong business analyst with creduibility to the business from both a technical and functional perspective.

Duties/Responsibilities
-Work closely with the Snr Manager and IT Project Manager in the delivery of IT Projects
-To ensure that all communication between Business and Technical Teams in the project is unambiguous and timely.
-Gather requirements through various methods, including workshops.
-To manage the development, distribution and baseline approval of all documentation related to business requirements and their interpretation.
-To ensure that the business implications of all day-to-day decisions are properly thought through
-Work closely with IT and business to ensure web customer experience is feasible and meets all stakeholder requirements
-Develop relationships with business units and liaise on business requirements, processes and production readiness
-Identify and manage conflicts and/or alignment of requirements to ensure the most effective approach to delivering business needs.
-Assist with UAT planning and execution

To contribute to the identification and analysis of risk in the Risk Log

Skills/Experience:
-Proven experience in business analyst functions
-Proven experience of enterprise level software development projects
-Financial services experience
-Experience with business process design
-Ability to interface with IT and business areas
-Experience with BCP, DR processes
-Ability to be extremely business focused, while also understanding IT impacts
-Strong customer focus and ethos
-Excellent people and communication skills
-Excellent documentation skills
-Excellent facilitation and workshop skills to drive and gather business requirements
-Attention to detail a must
-Ideally experience with either Customer Services, Scanning or workflow systems preferred
-Experience with SharePoint and/or CRM systems is a plus

Call David Burke for immediate consideration