IT Analyst (SAM Workflow Specialist)

THE TASK

Templeton & Partners is looking for a strong communicative Experienced IT ANALYST 3 (SAM WORKFLOW SPECIALIST) Enterprise Technology Service and Operations Management (ET SOM) who is responsible for connecting devices, data, and people simply and securely to provide immediate information from anywhere.

SOME OF YOUR KEY ACTIVITIES WILL INCLUDE:

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As part of the Connectivity Pillar, the role of IAM Senior Service Support Analyst - L1 is end-to-end responsible for support and delivery of the portfolio in the IT Service Operations organization providing efficient and effective services.
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Ensure incident/problem raised is resolved, and play an integration role, to ensure respective support team (eg: interface/vendor) is engaged and resolution is provided as per the Service Level Agreement.
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High degree of application and organizational complexity.
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Knowledge and expertise of systems/application integration and dependencies.
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Support future security projects (provide input to and validate design, analysis, etc.)
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Provide support with shift work and occasionally also weekend support.

OUR CLIENT IS LOOKING FOR EXPERIENCE AND SKILLS IN:

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9 to 12 years of experience in IT application operation support.
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Experience working with ITIL processes and User Access Management product.

PREFERRED SKILLS

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Experience with Saviynt Application.
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Experience in Service Integration support.
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Experience and knowledge in SAP User Access Management.
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Experience with Application Operation Level 1 support and working in teams.
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Knowledge and experience in Identity and Access Management.
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Knowledge and experience working with ITIL processes and User Access Management product/application.

SOFT SKILLS AND EXPERIENCE

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Ability to work with teams from diverse cultures and in different time zones in a global, virtual environment.
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Effective communication and influencing skills. Able to communicate clearly in spoken and written English.
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Good customer liaison skills across all organization levels
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Work well under pressure. Deliver solutions fast with quality and in a compliant way.

WHY SHOULD YOU APPLY?

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Becoming part of a highly motivated team.
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Being part of a large multinational company.
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Being able to improve your technological skills hands on.

We are looking forward to receive your application, and will be in touch promptly to discuss this opportunity in more detail.